Frequently Asked Questions
Find quick answers about tickets, socks, waivers, memberships, birthday parties, field trips, deposits, and park hours.
General Questions
What is included with admission?
Admission includes access to all open inflatable play areas during your selected session time. Guests may enjoy slides, bounce zones, climbing areas, and interactive inflatable attractions.
Arcade games, private parties, and special events may require additional fees.
Are your inflatables safe and clean?
Yes. Our inflatables are designed for indoor heavy use, securely anchored, inspected regularly, and cleaned on a regular maintenance schedule.
Do I need to stay with my child during open play?
Yes. Weekly open jump sessions are not drop-off events.
Can I leave and re-enter the same day?
No re-entry is allowed. For special occasions, please check with the front desk.
Tickets, Socks & Waivers
How much are tickets at SuperLlama?
SuperLlama offers flexible ticket options, including 2-hour passes, all-day passes, and membership plans for frequent visitors. For the most up-to-date pricing, please visit the Tickets page.
Are socks required?
Yes. Approved Super Llama socks are required for guests playing in the inflatable areas. This helps maintain safety, grip, cleanliness, and equipment condition.
If you already own Super Llama socks, you may bring them back for your next visit.
Why can’t I use other gripping socks?
Super Llama socks are designed for our inflatable play park surfaces. Other gripping socks may create too much friction, cause wear or marks on inflatables, or provide inconsistent grip.
Do adults need a ticket?
Only guests entering the inflatable play area need a ticket. Adults supervising from designated seating areas and not entering the inflatable arena do not need a ticket.
Is each guest required to have a signed waiver?
Yes. Every guest entering the play arena must have a completed waiver. Guests under 17 years old must have a waiver signed by a parent or legal guardian. Multiple minors can be included on one waiver.
Is admission refundable?
Admission fees are non-refundable once the session has begun. If you have questions before your visit, please contact SuperLlama in advance.
Memberships
Can I cancel my membership early?
Memberships require a 6-month minimum commitment. This allows SuperLlama to offer discounted monthly pricing for frequent visitors.
How do I cancel my membership after the minimum term?
Once your minimum membership term has been completed, simply log in to your ROLLER member portal and cancel your membership directly from your account settings.
How do current members reactivate after the ROLLER update?
Create a new ROLLER account using the same email connected to your membership, verify your account, add your phone number, and add a payment method. You will not be charged immediately when adding your card; your regular billing cycle continues normally.
Birthday Party FAQs
How many kids are included in each party package?
Each package includes admission for 10 kids for 2 hours, including the birthday child, plus 2 admission passes for the birthday child’s parents.
How long is the reserved party time?
Party packages include 2 hours of reserved party time. Packages also include 15 minutes of preparation time for smooth check-in.
What is the difference between Party Table and Private Room?
Party Table is the included party area. A Private Room upgrade gives your group a more private space and is available as a $50 upgrade from the Party Table price.
Are Super Llama socks included?
Yes. Each jumper in the birthday party receives a complimentary pair of Super Llama socks.
Can I add more kids or parents?
Yes. You can add more kids and parents for an additional charge. Additional child pricing may vary by package.
Can I bring decorations?
Generic birthday party tableware and utensils are included. Guests may bring additional decorations, but decorations must follow Super Llama safety and setup rules.
Does the Standard package include pizza?
Yes. The Standard package includes 2 pizzas of your choice and 1 drink pitcher.
What does Ultimate include that Standard does not?
Ultimate includes everything in Standard, plus unlimited drink refills, a $5 arcade card per child, and a premium deluxe party experience.
Are spectators free?
Yes. Spectators are free. Guests who want to jump or enter applicable play areas must follow admission and waiver requirements.
Do party guests need waivers?
Yes. Every participating guest must have a completed waiver. Minors need a waiver completed by a parent or legal guardian.
Is the weekday sale available on holidays?
The weekday sale is Monday through Thursday, excluding holidays, unless otherwise stated by Super Llama.
If my child doesn’t like cake, can I bring cookies/brownies, cookie cake, or cupcakes?
Yes, of course — baked dessert items are perfectly fine, as long as there is no ice cream or ice cream cake.
Can I reserve seating without booking a party?
No. Only reserved parties have a dedicated table or party room reserved.
Why choose Super Llama for a birthday party?
Super Llama offers a large indoor inflatable park, attractions for multiple age groups, safety-focused operations, hassle-free party planning, arcade games, café refreshments, convenient parking, and a family-friendly atmosphere.
How early can I arrive for my party?
Party setup begins 15 minutes before the scheduled start time. Please arrive around that time. If you arrive earlier, your table or room may not be ready due to another party scheduled before yours.
What can I bring to a birthday party?
With a paid birthday party, you may bring single-serve cupcakes or cookies, candles, presents, and items for the birthday child. Other food and beverages may be purchased through the park. Outside food, drinks, and coolers are not allowed.
Can I bring my own decorations, plates, or napkins?
Yes. With a paid birthday party, you may bring decorations, themed decorations, plates, and napkins. Setup begins 15 minutes before your party start time.
Can we bring our own pizza or outside food?
No outside food, drinks, or coolers are allowed. Cake, cupcakes, or cookies are permitted with a booked party, as long as they are not ice cream cakes.
Can I bring cake without booking a party?
No. Only reserved parties are able to bring in a celebratory dessert.
Is gratuity included for the party host?
Gratuity is not included and may be provided directly to your host or at checkout at your discretion.
Is gratuity included for the party host?
Gratuity is not included and may be provided directly to your host or at checkout at your discretion.
Field Trips & Group Events
Do you offer group pricing?
Yes. Group pricing is available for eligible organized groups. A minimum of 15 participants is required to qualify for group pricing and rates.
Are birthday parties eligible for group pricing?
No. Birthday parties, private celebrations, and similar events are not eligible for group pricing and must reserve an official SuperLlama party package.
How do I book a field trip or group event?
Please submit the group inquiry form on the Field Trips page or email Party@superllama.com. Our team will follow up with availability and pricing.
How many adults are required for group visits?
Each group must have at least two adults age 18 or older present and supervising the group during the visit.
Deposit & Cancellation
What is the birthday party deposit amount?
A $175 non-refundable deposit is required to reserve birthday parties. Deposits are applied to the remaining balance at the end of the event.
What is the group sales deposit?
For group sales, a 25% non-refundable deposit is required. Deposits are applied to the remaining balance at the end of the event.
What is the cancellation policy?
If you cancel with more than 72 hours’ notice, you waive the right to the deposit, but you will not owe anything further for the canceled event.
If you cancel with less than 72 hours’ notice and reschedule within 30 days of the original event, the deposit may be applied to the rescheduled event.
No-shows or walkouts before payment may result in the card on file being charged for the full event amount.
What happens if weather or an Act of God causes the park to close?
If an Act of God or weather event causes the park to close, your event will be rescheduled. No refunds are provided for an Act of God or weather event.
Park Hours
Still Have Questions?
Contact our team or book your next SuperLlama visit online.