Terms of Service

1. Introduction

These Terms of Service (“Terms”) apply to your access to and use of websites, online booking pages, digital forms, membership portals, waiver pages, email communications, text communications, social media content, and other digital services provided by or on behalf of Super Llama Inflatable Park (“Super Llama,” “we,” “us,” or “our”).

By accessing or using any part of our digital services, purchasing tickets, making a reservation, booking a party, purchasing a membership, submitting a form, or visiting our facility, you agree to follow these Terms and any posted park rules, safety instructions, waiver requirements, and operating policies.

If you do not agree with these Terms, you should not use our digital services, make a booking, purchase admission, or participate in activities at Super Llama Inflatable Park.

2. Use of Digital Services

Our digital services are intended for lawful, personal, non-commercial use. You agree not to use our website, booking system, membership portal, forms, or digital content in a way that could damage, disable, overburden, interfere with, or impair any website, server, network, system, booking tool, or customer experience.

You agree not to:

• use our digital services for unlawful, fraudulent, harmful, or abusive purposes;
• attempt to gain unauthorized access to accounts, payment systems, booking tools, or private areas;
• copy, scrape, reproduce, or misuse content from our website or digital services;
• interfere with other guests’ ability to use our digital services;
• submit false, misleading, inaccurate, or unauthorized information.

3. Tickets, Parties, Events & Bookings

Our digital services may allow you to purchase admission tickets, reserve birthday parties, submit event inquiries, buy memberships, complete waivers, or make other bookings. All bookings are subject to availability, posted pricing, stated inclusions, posted restrictions, and the policies displayed at the time of purchase.

A booking is not guaranteed until payment, deposit, confirmation, waiver requirements, and any other required steps have been completed. We may modify availability, operating hours, attraction availability, pricing, party options, and booking rules at any time.

4. Waivers, Safety Rules & Guest Conduct

Participation in inflatable attractions, arcade areas, events, parties, group visits, and other activities may involve physical activity and inherent risks. All participating guests must have a completed waiver before entering or participating in applicable activity areas.

Minors must have a waiver completed by a parent or legal guardian. Guests are responsible for following all posted rules, safety signs, staff instructions, age/height/weight requirements, sock requirements, attraction-specific rules, and facility policies.

Super Llama may refuse entry, remove guests, or stop participation if guests fail to follow rules, act unsafely, behave aggressively, damage property, interfere with other guests, or create a safety concern.

5. Memberships

Memberships, including weekday memberships, unlimited memberships, seasonal memberships, promotional memberships, and similar products, are subject to the terms disclosed at the time of purchase. Membership benefits, pricing, billing cycles, minimum commitment periods, blackout dates, reactivation requirements, cancellation procedures, and eligible use periods may vary by membership type.

Members are responsible for maintaining accurate account information, including email address, phone number, payment method, and required account settings in our membership or booking system.

If a minimum commitment period applies, cancellation may not be available until the minimum term has been completed. After the minimum term, members may cancel through the applicable member portal if cancellation tools are available, or by following the instructions displayed on our website or membership system.

6. Payments, Deposits, Refunds & Cancellations

Prices, deposits, taxes, fees, discounts, promotions, and package inclusions are subject to change. Unless otherwise stated at the time of purchase, sales may be final and non-refundable. Certain tickets, memberships, party deposits, reservations, or promotional offers may be non-transferable.

Birthday party deposits, event bookings, group reservations, and special offers may have separate cancellation, rescheduling, deposit, refund, and no-show rules. Those rules may be displayed on the booking page, confirmation email, party page, group agreement, or other written communication.

If there is a conflict between a specific booking confirmation and these general Terms, the more specific booking terms will generally apply to that booking, unless prohibited by law.

7. Accounts, Passwords & Member Portals

You may be asked to create an account to use certain services, including booking, membership management, waiver completion, purchase history, or account settings. You are responsible for maintaining the confidentiality of your login information and for all activity that occurs under your account.

You agree to provide accurate information, keep your account current, and notify us or the applicable third-party provider if you suspect unauthorized account access, billing issues, or incorrect information.

8. User Content, Reviews & Feedback

If you submit reviews, testimonials, photos, videos, feedback, social media posts, messages, comments, survey responses, or other content related to Super Llama, you represent that you have the right to submit it and that it does not violate anyone else’s rights.

By submitting content to us, tagging us, posting about us publicly, or giving us feedback, you grant Super Llama permission to use, reproduce, display, share, edit, and promote that content for business, marketing, operational, and customer service purposes, unless prohibited by law or separately agreed in writing.

9. Third-Party Services

Our website and digital services may link to or rely on third-party services, including booking platforms, waiver providers, payment processors, email systems, analytics tools, social media platforms, maps, advertising platforms, review services, and embedded forms.

These third-party services may have their own terms, privacy policies, payment rules, account requirements, and data practices. We are not responsible for third-party websites, platforms, tools, errors, outages, policies, or transactions outside our reasonable control.

10. Intellectual Property

The Super Llama name, logos, designs, graphics, page layouts, written content, photos, videos, icons, slogans, branding, software elements, and other materials on our digital services are owned by or licensed to Super Llama and are protected by copyright, trademark, trade dress, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or exploit our materials without prior written permission, except for personal, non-commercial use as allowed by law.

11. Accessibility

We want our digital services to be accessible and useful for all guests. If you experience difficulty accessing content, viewing information, completing a form, or using any part of our website, please contact us.

Email: info@superllama.com
Phone: (214) 501-2711

12. Disclaimers

Our digital services are provided on an “as is” and “as available” basis. We do not guarantee that our website, booking system, waiver system, membership portal, forms, or digital communications will always be uninterrupted, secure, accurate, complete, current, or error-free.

Attraction availability, hours, pricing, specials, membership offers, party availability, café items, event availability, and facility operations may change without notice due to safety, maintenance, staffing, private events, holidays, capacity limits, or other operational needs.

13. Limitation of Liability

To the fullest extent permitted by law, Super Llama and its owners, managers, employees, contractors, vendors, affiliates, and agents will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or similar damages arising from or related to your use of our digital services, bookings, communications, or website content.

Nothing in these Terms is intended to limit rights that cannot be limited under applicable law.

14. Disputes & Governing Law

These Terms and any dispute related to our digital services, website, bookings, memberships, communications, or facility operations will be governed by applicable laws of the State of Texas, unless another governing law is required by applicable law or a separate written agreement.

Before filing a formal claim, we encourage guests to contact us so we can attempt to resolve concerns directly and efficiently.

15. Changes to These Terms

We may update, revise, or replace these Terms at any time. Updates will be effective when posted, unless a different effective date is stated. Your continued use of our digital services after updates are posted means you agree to the updated Terms.

16. Contact Us

If you have questions about these Terms, your rights, a booking, membership, accessibility request, or other website-related matter, please contact us:

Super Llama Inflatable Park
Email: info@superllama.com
Phone: (214) 501-2711
Location: Texas